[Solved] The connection to Microsoft Exchange is unavailable. Outlook must be online or connected to complete this action (Solved)


Better and elegant steps to solve the Issue 100% whether Outlook 2007 or 2010 :
Step 1: Go to Control Panel and click on Mail .In windows XP you will have mail Icon, In Windows 7 or Vista or Windows 8 search as Mail in search bar at right Top.


Step 2: Now Click on Show Profiles below Profiles


Now Mail Window Opens and it will have an old profile in there

Step 4: Now click on Add and type a new Profile Name and click OK


Step 6: Now Tick on manually configure server settings or additional server types


Step 7: Click on Next

Step 8: Now tick on Internet E-mail and click Next


Step 9: Fill the User, Server and Logon Information and remember you should make a tick on New Outlook Data File


Step 10: After Filling the information click on More Settings


Step 10: Now change the pop3 and smtp port numbers according to the mail server like Yahoo, or Gmail or any other address.

mail pop

Step 10: Now click Test Account Settings, After its success , click Next and click Finish.


Step 11: Set the new profile below Always use this Profile . Now Click Apply and Okimage

Now Open the Outlook it Works 100% Fine.

17 comments on “[Solved] The connection to Microsoft Exchange is unavailable. Outlook must be online or connected to complete this action (Solved)

  1. Microsoft Exchange System Attendant service is most likely not running on your Exchange Server
    . Start the service and that should go away…but everything you did was a ghost in the shell, most likely your admin started the service.

    • Really its been solved by using the above steps, there is no change in the service. There is no specific Admin for this Computer and specifically this is not an Workgroup Computer

  2. Thank you so much – I spent two hours trying to find a fix from Microsoft and it was so simple (once you showed me)

  3. Amazing – after trying around 10 other posts (including those by Microsoft), yours was the first that worked and was the easiest to execute. Thanks very much!

  4. Solved it for me.
    Windows Mail built-in to Windows 8 overtook the settings and did not allow new user files to be created.

  5. Wow,thanks you guys!!! I looked for so long for a solution and you just helped me in a few simple steps. Well done!

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